General Inquiries 

Do you have specific operating hours?

Our operating hours are from 8:30 am to 5:30 pm on regular weekdays, Monday through Friday. We are closed on weekends. If you have any inquiries or need assistance during our operating hours, please feel free to contact us, and we’ll be happy to help.

Where is Easyimprint located?

Easyimprint is conveniently located at 2985 Drew Rd, Suite 216, in Mississauga, Ontario, L4T 0A4.

What is the fastest way to get in touch with your team?

The fastest way to get in touch with our team is through our dedicated email [email protected]. Our team closely monitors this inbox and strives to respond promptly to all inquiries. Alternatively, if your query is urgent or requires immediate attention, you can reach out to us via phone on 905-783-4200.

 

 Products And Sizing 

Which brands are available in your product selection?

We offer a diverse selection of brands to cater to a variety of preferences and needs. Some of the notable brands available in our product selection include Gildan, Under Armor, Columbia, Champion, Adidas, and many more. Explore our collection to discover the brands we proudly offer and find the perfect fit for your company needs.

What are the recommended care instructions for custom apparel items?

Here are the recommended care instructions for custom apparel items:

1) Pay attention to the recommended water temperature. Hot water can cause certain fabrics to shrink or fade, while cold water is gentler on colors and helps preserve the integrity of the garment.

2) Bleach can be too harsh for many custom apparel items, especially those with vibrant colors or delicate fabrics. Instead, use a bleach alternative or a stain remover specifically formulated for the fabric type.

3) Store custom apparel items in a cool, dry place away from direct sunlight to prevent fading and discoloration. Avoid hanging garments on wire hangers, as they can cause stretching or distortion.

Following these care instructions will help prolong the life of your custom apparel items and keep them looking their best for years to come.

If I have an idea like something I’ve seen elsewhere, what options do I have?

If you have an idea like something you’ve seen elsewhere, Easyimprint offers a vast selection of customizable products and utilizes the latest technologies for on-line computerized sourcing. With access to thousands of products for promotion, we can help bring your idea to life by finding similar items or even offering alternatives that match your vision. Whether you’re looking for a specific product or seeking inspiration for a similar idea, Easyimprint is here to help you find the perfect solution tailored to your needs.

How can I ensure that a product will fit me correctly?

Ensuring that a product fits you correctly is essential for comfort, functionality, and overall satisfaction with your purchase. Here are some tips to help you achieve the perfect fit:

  • Most reputable brands provide size charts on their websites or product listings. Compare your measurements (such as chest, waist, hips, inseam, etc.) to the size chart to determine the most suitable size for you.
  • Some brands offer fit guides or fit descriptions along with their products. These guides may provide additional information on how a specific item is supposed to fit (e.g., relaxed fit, slim fit, etc.), helping you make a more informed decision.
  • If you’re unsure about sizing or fit, don’t hesitate to reach out to our customer service team for assistance. They may be able to provide personalized recommendations based on your measurements and preferences.

 

 Artwork And Design  

How can I submit my artwork?

We accept artwork via email. You can Email us your artwork at [email protected] .In subject line please mention your order no.

What file formats do you support for artwork uploads?

The following formats are accepted:

File formats accepted:

– EPS files (.eps)

– Adobe Illustrator CC (.ai)

– Adobe Photoshop CC (.psd)

– CorelDraw X5 (.cdr)

Is assistance available for design?

If you’re wondering about assistance with designing, please note that while we don’t directly offer design services, we’re here to guide you through the submission process. However, please be aware that artwork fees may apply if the artwork provided doesn’t meet our specifications or if no artwork is supplied. We’re committed to helping you navigate the submission process smoothly, so feel free to reach out if you have any questions or need clarification on our guidelines

 

 Pricing And Payment 

Are there any setup fees?

Yes, there are setup fees associated with our services. These fees cover the initial configuration, customization, and implementation required to tailor our solutions to meet your specific needs. Rest assured, these setup fees are a one-time investment to kickstart your journey with us and unlock the full potential of our offerings. If you have any further questions or concerns regarding our setup fees, please don’t hesitate to reach out to our customer support team for clarification.

When is payment processed?

Payment is typically processed immediately upon approval of your artwork. Once you’ve finalized your purchase and provided payment information, our system will initiate the payment process. Depending on the payment method you’ve selected, it may take a few moments to a few days for the transaction to fully process and for funds to be deducted from your account.

What methods of payment do you accept?

An efficient method to have your order processed is by a Email Transfer, credit card, such as VISA, MasterCard, or AMEX. Alternatively, we also accommodate payments via paper cheques. If opting for this method, simply mail your paper cheques along with the printed order confirmation to Easyimprint Incorporated at 2985 Drew Road Unit 216, Mississauga, ON L4T 0A4. Additionally, for qualified accounts, we offer the option of billing with Pay on Delivery terms.

Can I place orders via phone if I prefer not to order online?

Yes, absolutely! We understand that some customers prefer not to order online. You can certainly place your orders via phone with our customer service team. Simply give us a call on 905-783-4200. during our business hours, and one of our representatives will be happy to assist you in placing your order over the phone.

Do I have to pay taxes for my purchase?

Taxes are calculated according to where your order is being shipped.

Ontario, New Brunswick, and Newfoundland, the tax rate is 13% H.S.T.

Quebec, Manitoba, and Saskatchewan, it’s 5% G.S.T.

British Columbia (B.C.), the rate is 12% H.S.T.

Prince Edward Island applies a 14% H.S.T.

And for Nova Scotia, it’s 15% H.S.T.

 

 Placing The Order 

How can I request a quote?

You can request a quotation by emailing us at [email protected] or by calling us at 905-783-4200

Simply provide your requirements, and we’ll promptly generate a personalized quotation for you.

Can I request samples if I’m undecided on which garment to choose?

At EasyImprint, you can request samples, and we’re delighted to furnish them upon your inquiry.

Do you offer printed samples for review?

Unfortunately, we do not offer printed samples for review. However, before moving forward with production, you’ll receive electronic proof of your artwork and product for your review and approval.

Can changes be made to an order after it’s been approved?

Unfortunately, once an order has been approved, changes cannot be made to it. We advise thoroughly reviewing all details and ensuring accuracy before approving the order to avoid any issues. If you have any concerns or need assistance, please contact our customer service team for further guidance.

What are the next steps after placing an order?

Upon placing your online order, you will initially receive an email confirming receipt of your order, which will include all pertinent details. Subsequently, a second email, our “order confirmation” email, will be dispatched to affirm that your order has been reviewed and approved for processing, typically within 2 business days. If your order entails artwork, this email will also prompt you to review and approve the artwork. Conversely, if the artwork was not included in your online order, you will receive a request email to submit the artwork in an acceptable format.

Considering heightened online fraud risks, we retain the discretion to accept or decline online orders at our discretion, and at any given time. Occasionally, additional information or verification may be necessary before an order can be accepted. Should further verification be required, we will endeavor to contact you via email or phone using the details provided with your order. Failure to establish contact may result in the refusal or cancellation of your order.

Will I get any promotional emails after my order?

When you purchase with Easyimprint, you agree to receive electronic communications from us. These may include updates on new products, promotional offers, newsletters, and other information we believe may interest you. If you prefer not to receive these promotional communications, you can opt out by clicking the unsubscribe link provided in each email. Please note that unsubscribing may result in not receiving emails about special offers, enhancements, or other updates from us.

 

 Shipping And Delivery 

How long does it typically take to process and ship an order?

Typically, we ship orders within a two-week timeframe after receiving approval for your artwork. However, there may be exceptions for items that are on backorder due to increased demand or for orders featuring custom artwork.

What shipping carriers do you use?

We utilize a variety of shipping carriers to ensure reliable and efficient delivery of your orders. Some of the carriers we commonly work with include FedEx, Purolator, UPS and others. The specific carrier used for your shipment may depend on factors such as your location, the size and weight of your package, and the shipping method selected during checkout.

Do you offer expedited shipping options?

We provide an Express service option for an extra fee. If you wish to inquire about your shipping costs before placing your order, please reach out to our Customer Service Department via email at [email protected] or by calling 905-783-4200. We will furnish you with the details of your shipping and handling charges.

Can I track my order once it’s been shipped?

Yes, once your order has been shipped, we will provide you with a tracking number. This allows you to easily track the progress of your shipment and estimate its delivery date. If you have any questions or concerns regarding your shipment, feel free to reach out to our customer service team for assistance.

Can I pick up my order in person to avoid shipping fees?

Yes, you can pick up your order in person to avoid shipping fees. However, this option is available only for specific items and orders. For more information on eligibility and arrangements for in-person pickup, please reach out to our team.

Do you offer gift wrapping or special packaging options for orders?

Yes, we do offer gift wrapping and special packaging options for orders. However, please note that these services come with additional costs. If you’re interested in availing yourself of these options, kindly contact our customer service team for further details and pricing information.

 

 Order Cancellation And Refunds 

What if  my order does not match expectations?

At Easyimprint, we adhere to a strict quality control policy that begins with holding our suppliers to high standards. We meticulously inspect finished products to ensure that only the finest quality goods are delivered to you.

Before proceeding with production, you’ll receive electronic proof of your artwork and product for your approval. If you find any discrepancies between the personalized imprint shown in the proof and the product you receive, you have the option to return it for a full replacement within 2 business days.

However, please be aware that returns will not be accepted for products that are delivered as ordered and are free from defects.

How do I request a cancellation of my order?

You can simply request a cancellation for your order by emailing us at [email protected] or by calling us on 905-783-4200 

Is there a cancellation fee or any penalties associated with canceling an order?

Yes, if an order is already under process, there may be a cancellation fee or penalties associated with canceling the order. The specifics of any fees or penalties would depend on various factors such as the stage of production, customization level, and our company policies. We recommend contacting our customer service team directly to discuss your specific situation and any potential fees or penalties that may apply to your order cancellation.