What if I have an idea for something that I’ve seen somewhere else?
EasyImprint carries 1000’s of products and using all of the latest technologies available we are able to use on-line computerized sourcing of any product that is available today for promotion.
Can I order any quantity of products?
Yes, you can order any quantity above the minimum quantity requirement for most of our products. We do allow below minimum quantities to be purchased on some of our products. A set-up charge may apply.
I have a problem with my order.
We are just a call away to solve your problem with your order. Please contact one of our Customer Service Representatives at 905 783 4200 or email [email protected]
I placed my order online. How will I get to know that my order has been accepted and approved for processing?
When your online order is placed, you will receive an email is sent from our website to confirm your order was received and will include the details from your online order. Then second email – our “order confirmation” email – will be sent confirming your order was reviewed and has been accepted for processing (usually within 2 business days of placing your order). If your order included artwork, the email will also ask to review and approve your artwork. If you didn’t include your artwork with your online order then there will be a request email for sending artwork in an acceptable format.
Due to high levels of online fraud, we reserve the right to accept or decline your online order for any reason at any time. In some cases, additional information or verification is needed before your order can be accepted. If additional verification is required, we will attempt to reach you via email or phone using the information provided with your order. If we are unsuccessful in our attempts to contact you, we may choose to refuse or cancel your order.
What will be the return policy, if there is something wrong with the product or the personalization?
EasyImprint has a strict quality control policy, beginning with our high expectations from our suppliers. We inspect finished products very carefully to ensure that you receive only the finest quality goods
You will get e-proof of your artwork and product for your approval before we proceed with your order to production. However, if for any reason you aren’t satisfied with the personalization (imprint) of your ordered product because there is a difference in the personalization of product in e-proof and the product you got. You can return it for a full replacement within 3 business days. We will not accept returns on Products that is delivered as ordered and is free from defects.
What is a set-up charge? Why do I have to pay a set-up charge?
This is the cost associated with creating a die, plate, screen, or calibrating the laser on machines used to imprint your logo on the product.
How long it will take my order to be shipped?
Mostly we ship orders within two weeks after receipt of your artwork approval. Exceptions include products that are on backorder due to high demand and orders with custom artwork.
Can I see samples of products that you carry?
In EasyImprint Samples are also available to you upon request, and we would be more than happy to provide them to you.
How would I get to know about my shipping and handling going to be?
Shipping and handling charges vary according to destination and weight. Orders are shipped from our factory. We also offer Express service for an additional charge. If you would like to know your shipping charges prior to placing your order, please contact our Customer Service Department by email to [email protected] or by calling 905 783 4200. We will provide your shipping and handling costs.
What are the Artwork requirements?
Artwork must be vectorized (converted to curves or outlines).
We accept artwork by e-mail. File formats accepted:
– EPS files (.eps)
– Adobe Illustrator CC (.ai) or lower
– Adobe Photoshop CC (.psd) or lower
– CorelDraw X5 (.cdr) or lower
Please be advised that artwork fees will be charged if the artwork is not supplied or if the artwork
Supplied does not meet our specifications.
NOTE: COLORS SHOWN IN OUR CATALOGUE MAY BE DIFFERENT FROM THE COLORS THAT WERE
PRINTED ON THE PRODUCT.
Do I have to pay tax for my purchase?
Taxes are payable based on the shipping address.
Ontario, New Brunswick & New Found land: 13% H.S.T.
Quebec, Manitoba, Saskatchewan: 5% G.S.T.
British Columbia (B.C.): 12% H.S.T
Prince Edward Island: 14% H.S.T.
Nova Scotia: 15% H.S.T.
What are the ways I can pay for my order?
The convenient way to get your order processed is to provide a credit card, either VISA, MasterCard, AMEX. We also accept paper checks. Paper checks can be mailed along with your printed order confirmation to EasyImprint Incorporated 2985 Drew Road Unit 216 Mississauga ON L4T 0A4. We can also bill qualified accounts at Pay on Delivery terms.
Will I get any promotional emails after my order?
By placing an order with EasyImprint, you consent to receive communications from us electronically. We may send you information and updates, including, new product promotions, newsletters, and that we feel may be of interest to you.
If you no longer wish to receive these types of promotional communications from us, you may select the unsubscribe link in each email. Unsubscribing may prevent you from receiving email messages regarding special offers, improvements, or other updates.