FAQ

Ordering

Q. What is the total cost of my order?
A. The total cost of your order will include the product cost, set up charge and shipping & handling. Depending on your location taxes may also apply. As most of these items differ from order to order, it is best to obtain your total by calling Easyimprint at 905-783-4200 or emailing [email protected] If you have placed an order through our website, a confirmation will be sent to your email address which will include the order total.

Q. Can I order less than the minimum required quantity?
A. It is possible to order below the minimum quantity, but typically there is an extra charge to do to. Please call our Customer Service Department 905-783-4200 or email us at [email protected] with the model# and quantity you had in mind, and we will tell you what the cost will be.

Q. How many colors and locations of imprint are in the displayed product price?   

A. Displayed product price usually includes 1 color 1 location until described, if you need to order extra color and extra location of imprints Please call our Customer Service Department 905-783-4200 or email us [email protected] for a quick revised quote.

Q. What is a set-up charge? Why do I have to pay a set-up charge when you have my imprint/logo on file?
A. In order to customize your order, there is a flat set-up charge that covers the setting up of the imprinting machine, checking proper alignment and running several samples prior to production to ensure your imprint is of the highest quality. Most are $29.95, but the charge may vary based on the product. Please see the product description for the applicable charges. This charge is standard on every order and does not change based on the quantity ordered.

Q. I have a problem with my order. Who do I call to have this problem fixed?
A. We are very sorry this happened and we want to correct your problem right away. Please contact one of our Customer Service Representatives at 905-783-4200 or email to [email protected]

Q. I placed my order online. How will I know when my order has been accepted and approved for processing?
A. After your online order is placed, you will receive a few e-mails from our company. The first e-mail is sent from our website to confirm your order was received and will include the details from your online order. A second e-mail – our “order confirmation” e-mail – will be sent confirming your order was reviewed and has been accepted for processing (usually within 1 business day of placing your order). If your order included artwork, the e-mail will also provide a link with instructions on how to review and approve your artwork.

Due to high levels of online fraud, we reserve the right to accept or decline your online order for any reason at any time. In some cases, additional information or verification is needed before your order can be accepted. If additional verification is required, we will attempt to reach you via email or phone using the information provided with your order. If we are unsuccessful in our attempts to contact you, we may choose to refuse or cancel your order.

Q. Can I send you artwork after I place an order?
A. You sure can. Please email the artwork to [email protected] and reference your “order ### & Company Name”If we do not receive artwork when an order is placed, our customer service team always follows up to see if we can help with art creation or in retrieving the art file.

Q. What if I do not have artwork?
A. No problem at all. Our team of graphic designers will create it for you with minimal charges, Just tell our customer service team what you are looking for, the Item#, and the color of the item, and we will email you a virtual proof of the newly designed art on the product.

Q. Do you keep our artwork on file?
A. Yes, we do. Once you have placed an order, the art remains in our art library. This will make re-ordering much faster and easier for you.

Shipping

 

Q. When will my order be shipped?
A. We ship most orders within two weeks after receipt of your imprint approval. Exceptions include products that are on back order due to high demand and orders with custom artwork.

Q. I need my order as soon as possible, can my order be expedited?
A. Yes, orders for some of our products can be expedited upon request. This will depend on product availability and production times for each item. You will be billed an additional charge in addition to applicable shipping charges.

Q. How much is my shipping and handling going to be?
A. Charges vary according to destination and weight. Orders are shipped from our factory using UPS Ground Service. We also offer UPS Express service for an additional charge. If you would like to know your shipping charges prior to placing your order, please contact our Customer Service Department by sending an e-mail to [email protected] or by calling 905-783-4200. We will provide your shipping and handling cost based on UPS Ground Service.

Q. Can I ship on my own shipping account?
A. Yes, you can. if you want to use your own UPS# or FedEx#. If you decide that you want to use your own shipping# and did not indicate as such on the order, please call our Customer Service Department 905-783-4200 or email us at [email protected] with your order # as well as the shipping account# to use and we will get it changed on the order.

Payment

 

Q. What payment methods do you accept?
A. Customers can place an order using a credit or debit card (MasterCard, Visa, Amex or Discover), by check, or purchase order is approved for credit (typically for large corporations, schools or government agencies). We can also bill qualified accounts at Net 30 day terms. However, this requires a credit investigation and may delay your initial order. Once a credit is approved, a credit limit will be assigned for future orders.

Q. Do I have to pay tax for my purchase?
A. Taxes are payable based on the shipping address.
Ontario, New Brunswick & New Found land: 13% H.S.T.
Quebec, Manitoba, Saskatchewan: 5% G.S.T.
British Columbia (B.C.): 12% H.S.T
Prince Edward Island: 14% H.S.T.
Nova Scotia: 15% H.S.T.

Q. How do I request a catalog?
A. Please contact Customer Service at [email protected] by phone at 905-783-4200. We will need the following information in order to set up your account to send the catalog:
Company Name,
Name of Contact Person,
Mailing Address,
City, Province, Postal Code
Company Telephone Number with Area Code,
Company Fax Number with Area Code,
E-mail Address

X